689bd FAQ — All your questions answered here

You must be at least 18 years old to register on 689bd. Accounts cannot be created by anyone under 18. Age verification may require NID or passport details.

No. Under 689bd's rules, each person may only create one account. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited.

KYC verification typically requires the following:

• National ID (NID) or passport photo
• A selfie photo (with your face clearly visible)
• A utility bill or bank statement as proof of address (where applicable)

KYC verification is typically required at the time of withdrawal.

Yes. You can email support@689bd.bet to request a temporary or permanent closure of your account. We offer this as part of our responsible gaming commitment.

On 689bd To access You'll need your registered mobile number or email address and password. If 2FA is enabled, you'll also need to enter an OTP. You can also log in quickly via Mobile Pay or Nagad.

On the Login page Click "Forgot Password?" A one-time OTP or reset link will be sent to your registered mobile number or email. Use it to set a new password.

Multiple incorrect password attempts will temporarily lock your account for 15–30 minutes. Wait and try again after that period, or reach out to our support team.

After logging in Financial Transactions Go to the page and select the Deposit option. Choose Mobile Pay, Nagad, or Rocket as your payment method and follow the instructions. In most cases, deposits are instant.

The minimum deposit at 689bd is ৳500. The maximum amount depends on your chosen payment method and account verification status. For more details, Transactions Page View.

Withdrawals are typically processed within 1–3 business days. Mobile Pay and Nagad transfers are usually faster. Accounts with completed KYC verification enjoy quicker processing times.

689bd does not charge any deposit fees. However, Mobile Pay or Nagad may apply their own transfer charges. A small processing fee may apply to withdrawals.

Please wait a moment. If your balance hasn't been updated within 30 minutes, email support@689bd.bet with a screenshot of the payment. Our team will resolve it promptly.

A welcome bonus is automatically credited to your account after your first deposit as a new 689bd member. For bonus amounts and terms, Terms & Conditions Full details are available on the page.

No. Bonuses must meet specific wagering requirements (rollover requirement) before you can withdraw. For example, you may need to bet 10x–30x the bonus amount. More details In the Terms & Conditions View.

A portion of your losses during a set period is returned to your account as cashback. Cashback is typically paid out on a weekly or monthly basis.

Voucher page Go and enter your code in the designated field. Click the "Redeem" button and the bonus will be added to your account. Each code can generally only be used once.

689bd offers:

• Slots (hundreds of variants)
• Live Casino (Baccarat, Roulette, Blackjack, Poker)
• Sports Betting (cricket, football, tennis, badminton)
• Virtual Sports
• Lottery & Instant Games

On the New Games page Check out the latest games added.

On the Betting page Go to the "Live" tab and select an ongoing match. Review the odds, enter your stake in the bet slip, and confirm your bet. Odds update in real time.

On the Jackpot page Go to the jackpot slots or games section and pick a game. In some games, a portion of every spin contributes to the jackpot pool. You can win the jackpot randomly on any spin.

Yes. All games on 689bd use certified RNG (Random Number Generator) technology, meaning every outcome is completely random and unpredictable. Results are regularly audited by independent third-party auditors.

Yes. 689bd uses 256-bit SSL encryption to keep all your data secure. Payment details are never stored on our servers, and our systems undergo regular security audits.

Go to Account Settings, then the "Security" section, and enable 2FA. You can choose between Google Authenticator or SMS OTP. Once enabled, you'll need to enter an additional code each time you log in.

No. Your personal information is never sold or shared with any third party. Only the information necessary for payment processing and legal compliance is used. For more details, see our Privacy Policy View.

Change your password immediately and email us at support@689bd.bet. Our security team will review your account and temporarily lock it if necessary.

689bd app directly From the app page Download it now. Both Android and iOS versions are available. Do not download the app from third-party sites.

On Android: go to Settings > Security > enable "Install from unknown sources", then install the APK file.
On iOS: Go to Settings > General > VPN & Device Management and trust the 689bd profile.
If the issue persists, please contact support.

Yes. The 689bd app supports biometric login. Go to the app's Settings and enable "Biometric Login" — after that, you can sign in with your fingerprint or Face ID instead of entering your password each time.

Responsible gaming means playing within your means, treating gaming as entertainment, and avoiding addiction. 689bd offers tools to help, including deposit limits and self-exclusion. For more details, Responsible Gaming page View.

Use the self-exclusion option in your account settings, or contact us at support@689bd.bet. Breaks ranging from 24 hours to 5 years are available.

Set daily, weekly, or monthly deposit limits in the "Responsible Gaming" section of your account settings. Once set, limits may take up to 24 hours to take effect.